TBA Call Centre Provides Free Delivery Service

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Takaful Brunei Am Sdn Bhd (TBA) is offering a new way for their customers to pay for their comprehensive motor and fire Takaful. TBA customers can now renew or take up new takaful products through the TBA Call Centre and pay through the BIBD online or mobile app. This online and mobile payment service also includes free delivery of the customers’ Takaful Certificate within Brunei Muara, Kuala Belait and Seria area within the same day or the next day, subject to its terms and conditions. Recently, Takaful Brunei was awarded the Best Takaful Company in Brunei for 2017 during the 11th International Takaful Summit in London, Kensington. A pivotal contribution on winning the award was TBA’s commitment to deliver strong Takaful values in the market which has made them a household name in Brunei Darussalam’s Takaful/Insurance industry.

TBA is the first Takaful/Insurance operator to provide this service in Brunei Darussalam and is led by a dedicated team of Call Centre operators within TBA. The TBA Call Centre, 224 4000 which had previously provided the 24hour emergency towing hotline services, product and general enquiries then expanded their Call Centre services to include  motor and fire takaful renewals since last year. Only recently they introduced the BIBD online and mobile app payment method along with the free delivery of the customers' Takaful Certificate to further add value and convenience. TBA believes that by expanding their distribution channels outside of physical counters, they can enhance the customer experience and evolve the Takaful/Insurance industry to match the market demands.

As a market leader in the nation's Takaful industry, the many years of experience in customer services has led TBA to not only develop new products and cater to the corporate industry's increasing requirements, but also to the needs of the retail customer. An average customer's daily routine may take up most of their day and TBA understands that the simple convenience of paying Takaful scheme/protection plans through online along with free delivery can save customers precious time.

The simple steps to paying online or through mobile app via TBA Call Centre can be found on Takaful Brunei's website and social media channels (Facebook & Instagram). The TBA Call Centre services 224 4000, operates from Monday to Thursday (8.00am to 9.00pm), Friday (8.00am to 11.00am, 2.30pm to 9.00pm) and on Saturdays (8.00am to 5.00pm).